What is in my Basic support package 12 month contract required*
With Ticket support you can email us with your problem. We'll take a look at your problem and get back to you within minutes. No fuss, no waiting, no worries!
If you break your site somehow we can restore it from your back up we create every month. We will also update plugins on your website and fix minor bugs.
We will keep your data safe, by scanning your website for any malware, viruses and spam. We will remove any malicious files, and scan your website and hosting once a month.
We'll take care of any updates, patches or upgrades that you need to stay up-to-date. In the event something goes wrong with your server, we'll also fix it quickly and without any hassle! We will generate Uptime reports and also bandwidth usage.
We will make sure that your theme and plugins are all up to date.
What is included in the Standard support 12 month contract required*
When you're in a pinch and your needs can't wait, you can rely on Phone Support to get the job done. We will be happy to help you with your issue as soon as we can.
We will manage your DNS (domain name servers) records. We can add and change them for you.
We will send you a report at the end of every month showing you how your website is doing in terms of performance. Showing best pages, how many visits and traffic sources.
With Ticket support you can email us with your problem. We'll take a look at your problem and get back to you within minutes. No fuss, no waiting, no worries!
If you break your site somehow we can restore it from your back up we create every month. We will also update plugins on your website and fix minor bugs.
We will keep your data safe, by scanning your website for any malware, viruses and spam. We will remove any malicious files, and scan your website and hosting once a month.
We'll take care of any updates, patches or upgrades that you need to stay up-to-date. In the event something goes wrong with your server, we'll also fix it quickly and without any hassle! We will generate Uptime reports and also bandwidth usage.
We will make sure that your theme and plugins are all up to date.
What is included in Ultra support package: 12 month contract required*
Ticket, Email, Phone & Live Chat Support When you're in a pinch and your needs can't wait, you can rely on us to get sort the issue. We will be happy to help you with your issue within minutes. Our mission is to make sure that when you need us the most, we're there for you.
With Priority support you are at the top of the list when i comes to support. We will drop what we are doing and sort your issue.
We will send you a tailor made report every week. You can have it your way ex. showing you how your website is doing in terms of performance. Showing best pages, how many visits and traffic sources.
We will manage your DNS (domain name servers) records. We can add and change them for you.
If you break your site somehow we can restore it from your back up we create every month. We will also update plugins on your website and fix minor bugs.
We will keep your data safe, by scanning your website for any malware, viruses and spam. We will remove any malicious files, and scan your website and hosting once a month.
We'll take care of any updates, patches or upgrades that you need to stay up-to-date. In the event something goes wrong with your server, we'll also fix it quickly and without any hassle! We will generate Uptime reports and also bandwidth usage.
We will make sure that your theme and plugins are all up to date.
